Refund policy

Refunds and returns are available in the following situations: your order arrives damaged, defective, or wrong; your order is lost in transit; or you are an EU customer exercising your legal right to cancel. Outside of the EU cooling-off period below, we do not offer returns for a change of mind.

Damages and issues Please inspect your order upon arrival and contact us within 7 days if the item is defective, damaged, or incorrect. Send a photo of the issue to support@marvreco.com and we'll arrange a replacement or full refund — no need to return the item.

Lost orders If your order hasn't arrived within the estimated delivery window (see our Shipping Policy), contact us at support@marvreco.com and we'll investigate with the carrier. If an order is confirmed lost, we'll send a replacement or issue a full refund.

European Union — 14-day cooling-off period If your order is being shipped within the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason. To start a return under this right, contact us at support@marvreco.com within the 14-day window. Do not send the item back without contacting us first — we'll confirm eligibility and provide the correct return address and instructions. Items sent back without prior approval will not be accepted.

Condition of returned items To be eligible for a return under the EU cooling-off right, your item must be unused and in its original packaging, with proof of purchase.

Outside the European Union We do not offer returns for change of mind. Refunds and replacements are limited to items that are damaged, defective, wrong, or lost, as described above.

Exceptions / non-returnable items Gift cards are not eligible for return or refund.

Refunds Once your claim or return is approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@marvreco.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@marvreco.com. Do not send items back without contacting us first — we'll confirm eligibility and provide the correct return address and instructions. Items sent back without prior approval will not be accepted.

Exceptions / non-returnable items We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return your original item and place a new order once the return is approved.

European Union — 14-day cooling off period If your order is being shipped within the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be unused, in its original packaging, with proof of purchase.

Refunds Once your return is received and inspected, we'll let you know if it's approved. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@marvreco.com.