Frequently Asked Questions

We dispatch orders within 1-3 business days. From dispatch, delivery typically takes 10-20 days depending on your location. Every order includes tracking, so you will receive your tracking number by email once it ships.

Contact us within 7 days of delivery with your order number and a photo of the issue. We will sort a replacement or a refund, no hassle. Reach us through the contact page.

Most orders arrive without any extra charges. Occasionally your country may apply customs or import fees on international parcels, and these are outside our control. If you are unsure, it is worth checking your local customs rules before ordering.

If your tracking has not updated in a while or your order seems lost, message us through the contact page with your order number. We will look into it with our shipping partner and sort a resolution, whether that is a replacement or a refund.

Yes. Once your order is dispatched, you'll receive a tracking number by email. You can use this to monitor your parcel's progress directly with the carrier. If you haven't received your tracking info within 5 days of ordering, drop us a message through the contact page.

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay and Google Pay. All payments are processed through a secure checkout with 256-bit SSL encryption, and your card details are never stored on our end.

Email us within 7 days of receiving your order if it arrived damaged, defective, or wrong. Include your order number, a brief description, and a photo if you can. We will get back to you within 1-2 business days and sort a replacement or refund. Reach us via the contact page.